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Continue shoppingAt Fjällbris, we’re committed to delivering your orders quickly and securely by partnering with trusted shipping providers. For more details on our shipping conditions, please see the information below.
Shipping Methods
We offer a range of shipping options to ensure your order arrives safely and on time. Once your order is processed, you’ll receive tracking details so you can follow your shipment’s progress. Delivery times and fees vary based on your destination and the selected shipping method.
International Shipping
We ship worldwide. Delivery times and fees depend on the destination country and local customs policies. Please note that international shipments may face delays due to customs clearance and may incur additional fees based on your destination. For further details, please contact our customer support.
Missing or Damaged Items
If your package is missing items or arrives damaged, please contact us to file a claim. Include your order number, photos of the damaged packaging (if applicable), a photo of the packing slip (for missing items), and a description of the issue.
Note on Packaging Damage:
We take great care in packaging your items to ensure they arrive in excellent condition. If the packaging is damaged during transit but the item is unharmed and fully functional, it will not qualify for a replacement or refund. For any questions, please contact our customer support.
Delivered but Not Received
If tracking indicates your package has been delivered but you haven’t received it, please file a claim directly with the carrier. You will need to provide proof of loss or a formal claim confirmation from the carrier.
Order Modification
If you need to modify your order (such as changing the quantity, address, or product), please contact us within 12 hours of placing your order. After 12 hours, the order may already be in the shipping process, and modifications may no longer be possible.
General Information
Orders are processed and shipped within 1–3 business days (excluding weekends and holidays). Tracking information will be provided once your order has shipped. If you have any questions or need assistance, please reach out to our customer support team at our support page. We’re here to help!
| Country | Standard Shipping Time | Express Shipping |
| United States | 5-9 Business Days | 4-7 Business Days |
| United Kingdom | 5-9 Business Days | 4-7 Business Days |
| Canada | 5-9 Business Days | 4-7 Business Days |
| Australia | 5-9 Business Days | 4-7 Business Days |
| New Zealand | 5-9 Business Days | 4-7 Business Days |
| Europe | 5-9 Business Days | 4-7 Business Days |
| Scandinavia | 6-10 Business Days | 5-8 Business Days |
| Rest of the World | 12-16 Business Days | 8-12 Business Days |
